Frequently asked questions

How Do I place an Order?

I prefer to receive all enquiries in writing, as I can get several enquiries a day it can be very hard to remember all that we discussed, so it’s much easier to have all details written down. You can do so by using the form on the Contact page. Cakes are priced accordingly to size, flavour and most importantly decorations. The more details you can provide the better! To avoid disappointment, we recommend you book your cake as soon as you can; while we may have availability at shorter notice, we ideally recommend booking 9-12 months in advance.

 

WEDDINGS:

SAVE THE DATE:  When you get in touch with your chosen date I will gather as much information as I can and can give you an approximate price based on designs ideas/photos you may already have. If you would like to proceed, a £50 (non-refundable) booking fee secures your date.

CONSULTATIONS: Around 6-9 months before the wedding is the ideal time for a consultation. I will send you a list of upcoming dates where we can book you in on one of the available slots. This is normally for just the wedding couple, if you would like to bring more than one person please can you let me know beforehand (maximum amount I can accommodate is 3).  During the consultation we will sit and talk through your ideas and look through photos to help you finalize your design and quote. You are welcome to bring along any ideas and items that will aid with the design process- e.g. Dress photos, invitations, list of flowers etc. Complimentary samples will be available at the consultation. This gives you the chance to try a random selection of our delicious flavours.

Final payment for your cake is due one month before the wedding.

Please note, due to being extremely busy during the summer months, consultations do not take place during July-August.

 

Want to meet us first?

If you would like to meet us first and sample our cakes before you commit to booking, it’s not a problem! Consultations prior to paying your booking fee are charged at £20 and include the complementary samples, this cost is payable in advance and is non-refundable. If you are unable to make it to a consultation day, you can purchase a sample box at a cost of £15 to be collected from our studio, or can be posted within the UK for £25

 

CELEBRATION CAKES:

In order to provide you with a quote, we will require to know as much details as possible about what you would like, such as date, how many people you would like the cake to feed and idea of design/theme. Once you have received a quote, if you wish to proceed and place an order, let us know and I will email you an order form. Once received, all you would need to do is fill it in and email back with a 50% booking fee within 5 days. The outstanding balance is due one week before collection. Full amount is required for orders placed 14 days or less before collections. The work carried out is all made-to-order, and there are no pre-made cakes ready to go.  Orders are not confirmed until a 50% booking fee (or full payment) has been received.  Please understand that orders often take several days to be completed, so if the deposit is not received in a timely manner, the order cannot be carried through. Unfortunately, I cannot offer free consultations for Celebration Cakes. Orders are taken via email. However, if you prefer a consultation, a fee of £10 will be charged at the time of booking.

Is your kitchen registered?

Yes. Although Francesca’s Cakes is a home-based business, the kitchen is fully approved and registered with the local council and are subject to random inspections by the Environmental Health Department, we currently hold a 5 star rating from the Food Standards Agency. We also hold a Level 2 Award in Food Safety and liability insurance.

Do you cater for allergies or food intolerance?

Unfortunately we don’t. Although I can provide cakes that are made without any added eggs or gluten. However, as I operate from a kitchen that uses common allergens on a daily basis, I cannot guarantee that there will be no traces present, therefore are not suitable for allergy sufferers.

 

Since your business is run from your home, can I come at any time to order or collect a cake from you or drop in a deposit?

Please understand that my home is still my private family home.  I run my business from it, but it is not a shop open to the public. Consultations are strictly by appointment only.  Collection and consultation times must be adhered to, if you feel that you may be early or late please get in touch as we may need to re-arrange a new time, as there may be another consultation before or after yours, or I might be otherwise engaged. Payments can be hand delivered at an agreed time or you are very welcome to post it through the letterbox in a marked envelope or posted by recorded post at your responsibility.

Are you more expensive than a supermarket?

Yes! Bespoke cakes are more than ‘just a cake’.  As with anything that is handmade made, the value is greater than you would expect to pay for a cake purchased at a supermarket.  Your product is handmade from high quality ingredients without additives, preservatives and it is designed specifically for you.  There are many hours of work involved in producing a beautiful and quality cake, you will taste and see the difference.

Can you decorate a cake I baked for me?

Unfortunately no. I operate from a kitchen that has been fully approved and registered with the council and all my products need to have been prepared by myself on my premises for traceability and hygiene purposes.

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